Customized assistance services for your weighing, bagging, palletizing systems

We follow our machines throughout their entire life cycle: from initial design to testing and operation. We know that, along with high quality machinery, our customers expect fast, professional technical support to maintain peak productivity and efficiency. In the United States, at the Concetti North America site 50 miles from Atlanta, a dedicated team sees to the needs of our U.S. customers. A full 80% of the problems are identified and resolved immediately over the phone, allowing production to resume as quickly as possible. In the remaining cases, a spare part or service technician must be sent to the customer's site.
John, the customer service manager, and David, a highly skilled technician, are always available to answer your questions and find the quickest solution. Contact us!

HOTLINE

Specialized support from a team of technicians for remote assistance. 80% of issues are solved remotely, over the telephone, via email, Skype or Whatsapp, or through the teleservice connection with the plant.

Email: northamerica@concetti.com
Toll Free - 844-601-5475
Direct - 706-654-3000

SPARE PARTS

Efficient logistical management with a fully computerized system for spare parts warehouses, allowing us to send the required part within a matter of hours. The post-sales team is always available for a direct consultation.

Email: northamerica@concetti.com
Toll Free - 844-601-5475
Direct - 706-654-3000

ON-SITE ASSISTANCE

Rapid resolution of technical problems thanks to dedicated on-site assistance. We offer tailor made maintenance packages designed to reduce unexpected plant downtime.

Email: northamerica@concetti.com
Toll Free - 844-601-5475
Direct - 706-654-3000

TRAINING

Our most highly skilled technicians hold training courses for client employees, to enable them to operate the machinery in autonomy. They also provide constant support to the company during the start-up phase.

Email: northamerica@concetti.com
Toll Free - 844-601-5475
Direct - 706-654-3000